Shipping & Return Policy
Policy Code: XC-NV-SHIP-2026
EFFECTIVE DATE: August 1, 2026
Policy Overview
This Shipping Policy outlines the delivery terms, timelines, and procedures for Xango Creation orders placed and delivered within the state of Nevada.
Processing Timelines & Cancellations
- Standard Processing: Orders ship within 1 to 3 business days.
- Order Cancellation Window: Cancellations must be requested within 2 hours of order placement during standard operations.
- Holiday Cancellation Exception: During peak holiday seasons, the cancellation window drops to 30 minutes due to expedited warehouse fulfillment.
- Cutoff Time: Orders placed after 2:00 PM PST process the next business day.
- Weekend Operations: Processing occurs Monday through Friday, excluding federal and Nevada state holidays.
Las Vegas Local Pickup
- Location: Available at our designated Las Vegas pickup site.
- Notification: Customers receive an email or text when the order is ready.
- Timeline: Orders are typically ready for pickup within 24 to 48 hours.
- Requirements: Bring a valid government-issued ID and your order confirmation email.
Shipping Methods and Transit Times
All shipments originate within Nevada, ensuring rapid local delivery.
- Standard Ground: 1 to 3 business days.
- Expedited Shipping: 1 to 2 business days.
- Overnight Delivery: Next business day (available for select Nevada zip codes).
Shipping Rates & Free Shipping Promotion
Standard Ground shipping rates are tiered by package weight and vary based on the specific delivery location and carrier pricing:
- Small Packages (1 – 5 lbs.): Ranges from $9.00 to $45.00.
- Medium Packages (10 – 20 lbs.): Ranges from $14.00 to $90.00.
- Heavy Packages (40 – 50 lbs.): Ranges from $28.00 to $190.00.
- Free Shipping: Applies to standard intra-state orders over $50.00 (excludes heavy and freight items).
- Rate Fluctuation Disclaimer: Final pricing is dynamically calculated at checkout. Rates are subject to change based on carrier fuel surcharges, peak seasonal spikes, or general carrier fee adjustments.
Heavy Items & Freight Shipping
- Weight Threshold: Items exceeding 70 pounds do not qualify for standard shipping.
- Freight Carrier: Heavy or oversized goods ship via regional freight carriers.
- Delivery Schedule: Freight shipments require a scheduled delivery window with the carrier.
- Extra Fees: Liftgate and residential delivery fees apply at checkout.
Address Accuracy & Correction Fees
- Customer Responsibility: The buyer must verify the shipping address and zip code at checkout.
- Correction Fees: If a package requires interception or address correction due to customer error, a $15.00 carrier fee will be billed to the customer.
- Undeliverable Packages: Shipments returned to our warehouse due to incorrect addresses will be treated as returns, minus the original shipping costs.
Return Shipping for Unwanted Items
- Return Window: Customers have exactly 7 days from the date of delivery to initiate a return for an unwanted item.
- Return Shipping Costs: Customers are responsible for paying their own return shipping costs for unwanted items.
- Original Shipping Fees: Original shipping fees are non-refundable and will be deducted from any final refund.
- Return Method: We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Lost Shipments
- Reporting Window: Report damaged items within 48 hours of delivery.
- Required Documentation: Email customer support with photos of the damaged packaging and goods.
- Resolution: Qualifying claims receive a replacement or full refund at no additional cost.
Support Contact
For cancellations, address updates, or return requests, please contact us immediately at customer.services@xangocreation.com.